Any IntenseDebate Gurus Out There?

I recently re-installed the IntenseDebate plugin for WordPress.  I’d used it and liked it in the past, but it’s had… problems and I found it easier not to bother when I restarted the blog at it’s new home last year.  However, I figured why not, I had some time and maybe they’d fixed the bugs from the past.

Well, yes and no.  So far, the only problem I’ve had is relatively minor.  I went over to the IntenseDebate website to post on their forum, only to find they have no forum or direct support or anything of the kind.  Therefore, anyone who might have any ideas, please help.

The issue is, when I get spam comments, it gets properly sorted into the spam bin, I just cannot access the spam bin at all.  If you go to the dashboard and click on spam to delete it, instead you’re taken to the regular comments.  The only way to get into the spam bin is to deactivate the IntenseDebate plugin, after which everything works normally.

I was thinking that maybe IntenseDebate and Akismet are interfering with each other but I have no idea how to find out.  I’ve deactivated Akismet and still have the problem, leading me to think the problem is solely with IntenseDebate.

Has anyone else had this problem?  Did you find a solution?  Thanks!

Update:  Can’t say I’m happy with the answer I received from Automattic, but apparently, they know all about it, it’s something in how IntenseDebate handles spam and there is no fix, I just have to keep deactivating IntenseDebate, deleting my spam, and re-activating it.  They didn’t seem to worried about fixing it either.  Not impressive, Automattic.  Not impressive.

10 thoughts on “Any IntenseDebate Gurus Out There?

    1. Just knowing that it's not a universal problem helps, I guess. It's not a huge deal, it is still properly catching all the spam, I just can't access it without an extra step which honestly, takes 2 seconds at best. I just wish there was a better way to get the attention of IntenseDebate than posting problems on your blog. The last time I had a problem, I had to do the same thing and eventually, someone from Automattic showed up and told me how to fix it.

      So, I wait. 🙂

  1. I'm thinking about going with either IntenseDebate or Livefyre in the future. This isn't the first posted problem I've seen with ID, so…maybe Livefyre?

    I added you to my blogroll, BTW. You have posts about atheism and comics, so I figured it was time.

    1. I have no idea what the issue is. In the past when I've had problems with ID, I had a lot of custom code and chalked it up to that, but now, I'm running entirely stock and there's still a problem? Granted, as I was telling RB, it's a really minor problem, bordering on insignificant, but yes, I agree with you, it's being released as a professional product, it ought to actually work, or at the very least have some form of official technical support at the site.

      And thanks. I've only been doing this for 8 years. 🙂

    1. To be honest, I expected more than I'm getting from any of these "services". They crash a lot, they provide pretty bad support, not sure why I use any of them. I just wanted something that was easy to sign into across a wide variety of blogs. It's just not doing what I want it to do.

  2. Yup, I’ve heard that too. Seems like there are some Gremlins in there but by and large people seem to be happy(ish) to put it on their blogs. Don’t know about Livefyre though.

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